How to Place an Order

You will need to have decided on the following:

• The product/s you want to order
• What colour product you would like?
• How many you want?
• When you want them for?
• How you would like them branded?
• If printed, in how many colours?

Simply follow these steps to order...

1 - Search for products online
Visit our website and find the products you are interested in. You can SEARCH for specific products or use our left hand side Product Selector for easy navigation. Why not visit our 'New Products' or make sure you have viewed this month's Special offers to get the best deal

2 - Existing Customers
If you are an existing customer, log in using your user name and password. If you have forgotten your username & password please click on forgot your password? e-mail or call us.

3 - New Customers

If you are a new customer, you can sign up as a New Customer (you will operate on a pro-forma basis for your first order).

 4 - Artwork

Attach your artwork, this must be created in Adobe Illustrator .eps file format (text converted to curves or outlines) - please note if you do not have your artwork at this point you can add information to the customers notes section and forward it at a later stage.

Other Information about ordering

Confirmed orders

Click on Buy to process your order. We will then email or fax you an order acknowledgement detailing your order and all costs. This must be checked carefully, signed & faxed back to us ASAP. Once we have received your signed order acknowledgement & artwork, we will proceed with your order.

Production of proof

Once we have checked your artwork to ensure it will produce the best possible quality imprint on the item ordered, you will receive a paper proof by email or fax. This too needs to be checked and confirmation given for us to proceed. At this time we will be able to confirm a delivery date.

Order in production

We will give you regular updates on your order, which you will also be able to view through our existing customer section of our Website.

Shipping to UK mainland

Invoice

You will then receive your VAT Invoice together with a online customer satisfaction survey. It only takes a minuet to complete and we would be grateful if you could take the time to complete this for us - as it will help us to continually develop our products and service.

Additional charges

• Possible overs and unders as detailed in our terms and conditions
• Screen origination is charged on each new order at £30.00 per item. Each colour print, item & design requires a new screen.
• For embroidery, a jacquard will need to be created. Cost on sight of artwork based on stitch count.
• For orders required in less than 7 working days – an express surcharge of £35.00 will be added to your order and is subject to factory availability.
• All orders are subject to carriage at cost
• All prices are subject to VAT.

Lead times

Delivery

All items include couriered delivered to any UK mainland addresses - if your items destination is outside this area, please contact us for a shipping quote.

Express service - 3,5 or 7 working days

Save time and money by viewing our selection of our most popular products online. These products can be ready for despatch within 7 working days from receipt of approved artwork. That means that once the factory has checked your artwork and you have returned the signed paper proof, you can start counting down the 7 working days.

Many items on our Website are available as Express products, however the following should be noted.

• The Express lead-time does not include transit time.
• In the main, only products printed 1 colour can be offered on our Express service