Frequently Asked Questions

We have tried to answer all of the most frequently asked questions to the world of promotional items as easy to understand as possible.

But if we haven't answered your question just email us and we will make sure we add it to the list.

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#	Article Title	Hits
1	What do you mean when you state 'unders & overs' in your Terms & conditions?	186
2	What is your refunds & exchange policy?	72
3	How do I register/create an account?	44
4	Can you help me with design?	41
5	What is a pantone colour?	194
6	What payment methods do you accept?	281
7	What is the minimum quantity I can order?	195
8	Can I print 4 (or full) colour process?	184
9	I haven't got any artwork can you help me?	187
10	Can I approve my artwork before my items are printed?	10
11	Can I see a printed sample with my logo on?	11
12	How do send you my artwork?	13
13	I only want a small quantity of branded pens, e.g. 50 – what can you do?	282
14	What about payment?	187
15	My question isn't listed here - can you help me?	205
16	Our logo consists of tints and half tones - will this come out OK	200
17	How do I supply artwork?	188
18	What format do you need the artwork in?	196
19	How long does it take to get my products?	176
20	Do prices include VAT?	195
21	When is latest I can place me Christmas Order?	162
22	Which colour ink is best?	178
23	What colours can you print on my chosen product?	216
24	Can I open a trading account with you?	189